Future Ticketing

Crusaders Football Club

Crusaders signed up with Future ticketing in 2018 primarily for matches, customer experience and ease of access. However, what we’ve seen since implementing Future Ticketing, we discovered the Future Ticketing software which allows us to expand past the single football games to provide for hospitality, corporate events, club events, concerts and other events.

Alongside this, we managed ticket claims for our Europa League games when games were in high demand especially against Wolves FC.

Functionality is easy to use and quick for staff to process orders, set up events and control events.

The customer journey is very simple for our customers, which is important that customers can purchase online or on their phone, arrive to the stadium and scan in very quickly.

We receive a lot of compliments from visiting clubs on how easy the system is to use and a lot of compliments from our own club.

Bernard Thompson

General Manager

Crusaders Football Club is a semi-professional Northern Irish football club playing in the NIFL Premiership. The club hails from Belfast and plays its home matches at Seaview. In the 2019-2020 UEFA Europa League qualifiers, Crusaders beat FC Torshavn 5-2 on aggregate to reach the second qualifier. They faced English Premier League side Wolverhampton Wanderers. In the first leg, Wolverhampton Wanderers beat Crusaders 2-0 at Molineux. Wolverhampton Wanderers then visited Seaview and Crusaders were beaten 4-1.

During the UEFA Euorpa League Qualifiers, Future Ticketing worked with Crusaders to manage their exclusive ticket access for season ticket holders and clubs members. During this time there was increasing demand for tickets and access to the games however there were not infracture failures due to Future Ticketing’s elastic servers.

Ready to make the move?

Moving to a new ticketing system may seem daunting. We’ll take care of everything so don’t worry about that. Take a quick look at what’s involved with moving from your current system to Future Ticketing.