News & Information
10th March 2020 - COVID-19.
For event organisers
What if Future Ticketing staff contract Coronavirus?
Should a member of the Future Ticketing team contract Coronavirus, Staff members will be able to work from home in their isolated areas. We do not anticipate any disruption to our service as we are cloud based and members of the team can work from anywhere.
Am I required to cancel my event because of the Coronavirus?
Currently the government has not cancelled sports, music and other events to date in Ireland. However, the government does have the power to do this if the Coronavirus continues to grow. In other European countries sporting events including Six Nations rugby and Italian football have been cancelled. Guidance will be provided to the Government through the Cabinet Covid-19 committee.
I need to cancel my event because of the Coronavirus
Future Ticketing recommends that you reschedule your event and current tickets that have been purchase will be valid to scan on the rescheduled date. Otherwise, If you are required to cancel your event because of the guidance provided by the Cabinet Covid-19 committee, you can gather all of the details of your customers and notify them that your event is cancelled. Then you can process refunds in your dashboard as required.
For event attendees
I have contracted Coronavirus and require a refund.
Please get in contact with your event organiser directly, Future Ticketing does not have access to process refunds for customers.
I want a refund as I do not wish to risk infection with Coronavirus at an event for which I have purchased tickets.
Please get in contact with your event organiser directly, Future Ticketing does not have access to process refunds for customers however if you decide against going to a music event or sports match because you're worried about coronavirus, this is at the discretion of the event organiser.
I want to attend my event, but I do not know if I have coronavirus as I visited Italy recently/know someone who has Coronavirus
Future Ticketing would advise you to stay away from events and public gatherings if they are experiencing symptoms associated with coronavirus, have travelled through high-risk countries or been in contact with anyone who has. We would also recommend following public health advice and practice good hygiene at the event.
13th November 2019 - Future Ticketing teams up with another three UK racecourses.
Ripon, Taunton and Ludlow sign multi-year deals.
Future Ticketing set for 500 race days in Ireland and UK in 2020.
Future Ticketing, provider of high-performance cloud and digital ticketing solutions, is pleased to announce it is expanding its footprint in UK racing with the signing of multi-year ticketing partnership agreements with three more independent racecourses: Ludlow, Ripon and Taunton.
As part of its continuing expansion in the horse racing industry, Future Ticketing will provide digital ticketing to over 500 race meetings in Ireland and the UK in 2020. The company is now the ticketing partner of choice to a total of twenty racecourses across the UK and Ireland including The Curragh, Galway and Punchestown.
Commenting, Liam Holton, CEO of Future Ticketing, said: “Word of mouth and client recommendation are helping Future Ticketing to expand its footprint in the horse racing industry in both Ireland and the UK.” He continued saying “Racecourses are moving with the times, understanding the importance of data and choosing our high-performance digital platform to meet customer demand.”
Following today’s announcement, Future Ticketing now operates a digital ticketing platform for 10 racecourses in the UK, and a further 50 Point-to-Point fixtures stretching from Sussex to Northumberland.
Commenting about the new partnership, Bob Young, General Manager of Taunton Racecourse, said: “We had been researching the market for a while and the general consensus from the racecourses we spoke to is that Future Ticketing is bringing racecourse ticketing to a new level. We are excited about working with them as the new season gets underway.”
Commenting, Simon Sherwood, Clerk & General Manager at Ludlow Racecourse, said: “We are really looking forward to working with Future Ticketing and in particular to improving our customer experience and encouraging more people to come and enjoy racing."
Commenting, Jon Mullen, Marketing Manager at Ripon Racecourse, said: “Ripon Races is an historic setting for horseracing dating back 300 years. But we are also very ambitious about the future and are determined to give our customers the best user experience. So, we are delighted to partner with Future Ticketing to help to provide continued excellence and value for money to our race-going public.”
25th September 2019 - Future Ticketing teams up with English rugby clubs
Future Ticketing, a provider of high-performance cloud and digital ticketing solutions, is pleased to announce it is expanding its footprint into English rugby with the signing of multi-year ticketing partnership agreements with Jersey Reds and Coventry Rugby commencing with the new 2019-2020 season.
The move into English rugby follows from Future Ticketing’s successful on-going partnership with Connacht Rugby, one of Ireland’s four professional provincial rugby teams. Jersey Reds and Coventry both play in the RFU Championship in England.
Commenting, Liam Holton, CEO of Future Ticketing, said: “Future Ticketing has partnered very successfully with Connacht Rugby in Ireland, helping the club to achieve a range of goals to build a cutting-edge ticketing system. This relationship gives us a great platform to expand further into the UK and so we are delighted that Jersey Reds and Coventry Rugby have agreed to use our market leading software. We have found both clubs to be focused on innovation for the purpose of offering their supporters a best in class service. They want to put their fans at the centre of their plans across the customer journey from booking seats to having a great match-day experience at the stadia.”
Jersey Reds plays at the Stade Santander International arena with a capacity of 4,000. Coventry Rugby plays at the Butts Park Arena, which has capacity for approximately 4,000 people, 3,000 of which are seated.
Future Ticketing will make its debut as the software provider for both teams on 12 October 2019, when as fate would have it, Jersey Reds hosts Coventry in the first match of the 2019 – 2020 RFU Championship. The two teams meet again on the final day of the Championship on 9 May 2020 when Coventry welcomes Jersey Reds.
Commenting, Mark Morgan, Chairman Jersey Reds, said: “It is essential that we offer our supporters mobile ticketing and we are really pleased to team up with Future Ticketing, who not only offer sophisticated software but also bring expertise and understanding of digital ticketing from rugby, football and horseracing. Through this partnership, we hope to benefit from the many insights they have developed across multiple sports and visitor attractions.”
Future Ticketing is a leading provider of digital ticketing solutions to a range of sports events and venues in Ireland and the UK including equestrian, outdoor events, racecourses, soccer and swimming. It is also the ticketing partner to a host of visitor attractions including the world famous The Book of Kells visitor experience at Trinity College Dublin.
13th September 2019 - What is 3D Secure 2?
Interesting Insight into the benefits of Strong Customer Authentication from Mícháel. At Future Ticketing we are delighted to be working with people like Mícháel deploying tools to ensure Future Ticketing has the best fraud prevention in Ticketing.
SCA (Strong Customer Authentication)
The directive defines strong customer authentication essentially as two-factor authentication an authentication based on the use of two or more elements categorised as knowledge (something only the user knows), possession (something only the user possesses) and inherence (something the user is) that are independent, in that the breach of one does not compromise the reliability of the others, and is designed in such a way as to protect the confidentiality of the authentication data
What is 3D Secure 2?
EMVCo, an organization made up of six major card networks, recently released a new version of 3D Secure. 3D Secure 2 (also called EMV 3-D Secure, 3D Secure 2.0 or 3DS2) aims to address many of the shortcomings of 3D Secure 1 by introducing less disruptive authentication and a better user experience.
3D Secure 2 (3DS2) introduces “frictionless authentication” and improves the purchase experience compared to 3D Secure 1. It’s expected to be the main card authentication method used to meet the upcoming Strong Customer Authentication (SCA) requirements in Europe.
3D Secure 2 allows businesses and their payment provider to send more data elements on each transaction to the cardholder’s bank. This includes payment-specific data like the shipping address, as well as contextual data, such as the customer’s device ID or previous transaction history.
The cardholder’s bank can use this information to assess the risk level of the transaction and select an appropriate response:
If the data is enough for the bank to trust that the real cardholder is making the purchase, the transaction goes through the “frictionless” flow and the authentication is completed without any additional input from the cardholder.
If the bank decides it needs further proof, the transaction is sent through the “challenge” flow and the customer is asked to provide additional input to authenticate the payment.
Even if a transaction follows the frictionless flow, your business will benefit from the same liability shift as for transactions that pass through the challenge flow.
11th September 2019 - SCA (Strong Customer Authentication)
European Banking Authority published new guidance on 21 June 2019, which allows national regulators to postpone the SCA enforcement date for select banks and payment providers. With the help of our friends in Stripe we are keeping an eye on implementation timelines below is our latest update my country.
Announcements by national regulators
On 19 August 2019, the Austrian regulator announced that they will not enforce SCA on online payments from Austrian cards by 14 September. They expect to have additional details on the exact enforcement timeline by late September.
On 27 August 2019, the Belgian regulator acknowledged the new guidance by the European Banking Authority and shared that they’re working on a phased implementation plan. The length of the delay, any intermediary milestones, or which banks the delay affects have not been officially confirmed.
On 9 July 2019, the French regulator acknowledged the new guidance by the European Banking Authority and shared that they’re working on a phased implementation plan. The length of the delay, any intermediary milestones, or which banks the delay affects have not been officially confirmed.
On 21 August 2019, the German regulator announced a temporary enforcement delay for German cards to give businesses more time to prepare for the new requirements. Although they will not enforce SCA by 14 September, the exact length and scope of the delay has not yet been defined.
On 8 August 2019, the Irish regulator announced a limited migration period to give businesses and banks more time to prepare for the new requirements. Although they do not anticipate a disruption of payments services on 14 September, the exact length and scope of the delay has not yet been defined.
On 1 August 2019, the Italian regulator acknowledged the new guidance by the European Banking Authority and shared that they’re working on a phased implementation plan. The length of the delay, any intermediary milestones, or which banks the delay affects have not been officially confirmed.
On 30 August 2019, the Luxembourg regulator announced a limited enforcement extension of SCA for online payments. Banks will need to contact the regulator directly to secure this delay. They expect to have additional details on the exact enforcement timeline from the European Banking Authority in the last quarter of 2019.
On 8 August 2019, the Dutch regulator acknowledged the new guidance by the European Banking Authority and shared that they’re working on a phased implementation plan. The length of the delay, any intermediary milestones, or which banks the delay affects have not been officially confirmed.
On 20 August 2019, the Norwegian regulator announced a limited enforcement extension. Banks will need to contact the regulator directly to secure this delay. The length of the extension, any intermediary milestones, or which banks the delay affects have not been officially confirmed.
On 19 August 2019, the Polish regulator announced a limited enforcement extension. Banks will need to contact the regulator directly to secure this delay. The regulator expects to have additional details on the exact enforcement timeline from the European Banking Authority after 14 September.
On 13 August 2019, the UK regulator announced an 18 month phase in period to give banks and businesses more time to prepare for these new requirements. As a result, we do not expect banks to fully require SCA for payments from UK cards until March 2021.